Catholic Family Services

 905-527-3823 extension 3401                                                                            

Website:                Address: 735 King St. East

The clinic provides all referrals and walk-ins with a solution-oriented counselling session with a team of therapists. People who feel they need more assistance may return to the walk-in clinic for another session, or arrange ongoing counselling. A small fee is charged to counselling clients based on income. No one is turned away due to inability to pay. Counselling is also available in Spanish.  Counselling is Tuesdays from 12:00 -8:00pm for individuals, couples or families

Children’s Aid Society of Hamilton

Phone: (905)522-1121      After Hours: (905)522-8053 (emergencies only)

In the best interests of children, The Children’s Aid Society of Hamilton is committed to their protection and well-being while supporting the autonomy, integrity and cultural diversity of families.

-          Intake Services

-          Family and Children’s Services

-          Specialized Support Services Unit

-          The CYRUS Personal Life Management

-          The Parent Support Worker Program

-          The Family Management Program

-          The Health Specialist

-          Volunteer Services

-          Adoption and Permanency

Catholic Children’s Aid

Phone: 905-525-2012,                     Emergency after hours: 905-522-8053,  

Address: 35 King Street East, 

The Functions of a Children's Aid Society, as set out in the (Ontario) Child and Family Services Act include:

  • To investigate allegations and or evidence that children, who are under the age of sixteen or who are in its care, may be in need of protection;

  • To protect, where necessary, children who are under the age of sixteen or who are in its care or under it's supervision;

  • To provide guidance, counseling and other services to families for protecting children or the prevention of circumstances requiring the protection of children;

  • To provide care for children assigned or committed to its care;

  • To supervise children assigned to its supervision

  • To place children for adoption

  • All to be performed according to prescribed standards, procedures and practices.


COAST-Crisis Outreach and Support Team

Crisis Services- 905-972-8338                              Business Number – 905- 972-8118

The goal of COAST is to provide crisis services to individuals with mental health concerns. The COAST team provides assessment, treatment, support and referral for people experiencing crisis. The outreach mobile unit is able to go to the mental health crisis situation after information collected over the phone by the mental health triage worker. The goal is to help the individual/family deal with the crisis in the environment of choice. Referral to the appropriate follow-up services may occur in order to provide ongoing support and prevent further crisis.

Bereaved Families in Ontario:th, 

Phone number - 905-318-0070

Bereaved Families is a self-help/mutual aid organization founded in 1978. They are the bereaved helping the bereaved learn to live with grief. When a child or parent dies, they can help the healing begin. Their services include self-help support groups, bereavement support across the Internet, education resources for the bereaved and professional counsellors and self-help agencies.

St. Matthew’s House Community Family Support Program:

Phone Number- 905-545-0565

A team of Family Support Workers provide in-home support services to families under stress, to assist in developing skills in the areas of parenting, child development, home management, nutrition, and budgeting.

St. Matthew’s House:

4Phone number - 905-523-5546

Social Support Services and Programs: As a neighbourhood centre located on Barton Street, in Hamilton's central north end, St. Matthew's House mission is to meet the needs, to help build the capacities and to improve the lives of people living in the City of Hamilton through the following services: 

  • Emergency food and other practical assistance  
  • Information and referral services 
  • Counselling services  
  • Supportive Housing  
  • Seniors' Home Support, Drop-in and foot care service  
  • Senior's Outreach support 
  • Mental Health Outreach support 
  • Coordinated Support for Families in Transition 
  • Advocacy and community development  
  • Legal aid and income tax clinics,  
  • Summer camp program  
  • Support groups for men, women and youth 
  • Parents Supporting Parents group for parents of young children (birth - five years) 
  • After school program and Seniors' club  

Francophone Women’s Centre of Hamilton, Sexual Assault Line

Phone Number -  905-528-9923

  • Serves francophone women
  • Accepts long distance collect calls
  • Also crisis line for abused francophone women

Sexual Assault Centre Hamilton and Area

Business: 905-525-4573              24 hour crisis/support line: 905-525-4162


The Sexual Assault Centre provides the following services to women16 years of age and over:

  • support groups for women who have been sexually assaulted as adults or as children

  • individual support counselling

  • advocacy and support accompaniment to the hospital, police, courts and sexual assault related appointments.

The Sexual Assault Centre provides the following services to the community:

  • 24-hour, seven days per week, free, anonymous crisis/support telephone line

  • individual and group counselling

  • information on the Criminal Law System

  • information and referral

  • community outreach to women from diverse ethno-cultural and multi-racial communities

  • language specific "women helping women" discussion groups

  • public education presentations

  • organizing community events, forums and demonstrations to protest ongoing violence against women and children

  • organizing annual Take Back the Night march for women and children to protest sexual assault and women abuse

 Inasmuch House

Business: 905-529-8149,                  Crisis: 905-529-8600

* Inasmuch House is an emergency shelter for women with or without children, specializing in the care of victims of abuse. 
* Inasmuch House is a short-term residence, with 24 hour supervision.  
* Inasmuch offers residential programs for women, youth and children.  
* There are restrictions on those having untreated psychological or substance abuse issues. Self-referrals must be over 16 years of age.  
* There are no restrictions in regard to race, creed, or background. 
* Males utilizing services must be 13 years or under. 

* 24 hours, 7 days

* French - minimal ; Interpretive Services ; Dutch ; German ; Spanish

Interval House

630 Sanatorium Rd ,     Business Line: 905-387-9959,       Wife Assault Helpline: 905-387-8881


Interval House is a transition house specifically for abused women,over the age of 16, and their children, operating on a 24 hour basis, 7 days a week. All services are confidential and include: 

  • Safe emergency shelter, 24 hours a day, 7 days a week, including all meals, emergency clothing and personal needs. 
  • 24-hour crisis telephone line, providing crisis counselling for non-residents and ex-residents. Interval House pays for long distance crisis calls. 
  • Free emergency transportation by taxi to Interval House for abused women and their children. 
  • Counselling services: one-to-one and group counselling for residents, with follow-up support for ex-residents. Counselling services for non residents on a one-to-one basis. 
  • Child and Youth program: Interval House offers both in-house recreational and therapeutic intervention for child witnesses of domestic violence against women, including group programs. 
  • Legal Advocate Program: for residents only, to assist them with criminal law and family law matters. 
  • Transitional Support Program: for ex-residents and non-residents, to assist women and their children in the community in identifying and connecting with the kinds of support and services required to establish violence and abuse-free lives. 
  •  Information and advocacy on legal rights, employment, housing and education is also provided. There is some provision for interpretive services for non-English speaking residents. Professional staff has a wide range of expertise including social work and child care disciplines. Referral service: Interval House works closely with a network of community agencies and helping professionals, the public and professional educators. Interval House also provides speakers to schools, professional agencies, churches and community groups, to speak on Interval House and on violence against women. To arrange for a speaker call the above number. In-service training for professionals is also available.


Kids’ Help Phone

Phone: 1 800 668 6868

*Kids Help Phone is Canada's only national, bilingual, 24-hour, toll-free confidential and anonymous phone and web counselling, referral and information service for children and youth.

*Parent Help Line is a service of Kids Help Phone in collaboration with Invest in Kids. The service, operated and managed by Kids Help Phone, helps parents and caregivers enhance their coping and parenting skills by providing them professional counseling and referral services over the phone. A library of more than 300 messages answering typical parenting questions has been created by the child development and parenting experts at Invest In Kids, and is available on the phone or website.


Martha House (Good Shepherd)

20 Emerald St. South,      Phone: 905-523-8895        Crisis: 905-523-6277

Martha House is a secure 28 bed transition residence dedicated to assisting homeless women, as well as women and children who have been survivors of domestic violence or abuse. Services include: 
 * Private family bedrooms 
* 24-hour crisis line 
* 24-hour availability of counselling/support 
* Safe, short-term accommodation for women and their children 
* Emergency transportation to the shelter if needed 
* Referrals and advocacy for legal, medical, financial, employment, housing and other community services 
* Interpreters for non-English speaking residents 
* Assistance for women and children seeking to re-establish themselves in the community

* 24 Hrs, 7 days

* Abused woman of any age, homeless women, children are welcome but sons only to age 15

* English ; Interpretive Services


Poison Information Centre

Phone: 1-800-268-9017

*The primary role of the Poison Centre is to provide telephone information and advice about potential or real exposures to poisonous substances.

*In addition to its primary role, the Poison Centre also collects information on poisoning cases, generates and distributes poison prevention material, and participates in medical toxicology research.


Suicide Prevention Services

80 Bay Street North,               Crisis line: 905-522-1477,                  Business: 905-522-5244

The Suicide Crisis Line offers a 24-hour telephone service to those with suicide issues, and support for concerned family members and friends. This number is under the emergency numbers in the phone book. The office offers education, short-term counselling, volunteer opportunities, a resource centre and library. Promotes suicide awareness through displays, workshops, training and Suicide Prevention Week. Information and resources are available to the community. 

Support Groups include: 

  • Surviving Suicide Sorrow (sharing grief) 
  • Feelings (for those with suicidal feelings) 
  • Parents who have lost children to suicide 
  • An ASIST (Applied Suicide Intervention Skills Training) trainer is available. 
  • Hosts annually Critical Incident Stress Management Workshop

*Mon - Fri 9:00am - 3:30pm; Crisis Line: 24 Hrs/7 days



Sexual Assault Centre (Hamilton & Area)

24-hour Crisis/Support Line : (905)525-4162

Free, confidential and anonymous.

The Sexual Assault Centre provides the following services to the community:

  • 24-hour, seven days per week, free, anonymous crisis/support telephone line

  • individual and group counselling

  • information on the Criminal Law System

  • information and referral

  • community outreach to women from diverse ethno-cultural and multi-racial communities

  • language specific "women helping women" discussion groups

  • public education presentations

  • organizing community events, forums and demonstrations to protest ongoing violence against women and children

  • organizing annual Take Back the Night march for women and children to protest sexual assault and women abuse


Phone: 1-866-797-0000                  TTY (speech and hearing difficulties): 1-866-797-0007

24 hours a day, 7 days a week service

Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. That means quick, easy access to a qualified health professional, who can assess your symptoms and help you decide your best first step. We can help you decide whether to care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or go to a hospital emergency room.

Victim Services

24-hour line: (905)546-4904

Victim Services is a Branch of the Hamilton Police Service. There are three full time staff and 80 trained volunteers who provide voluntary crisis intervention support counseling, emotional and psychological support, information and community referrals if required to all victims of crime and circumstance at the scene of an incident, if safe within Hamilton. It provides Victims/Witnesses of Crime who are involved in a criminal court proceeding with information and assistance; it explains the Criminal Justice System so that the victims/witnesses have a clearer understanding of and can participate in the Criminal Justice System. It provides ongoing information in regards to the status of the case and provides courtroom orientation.


100 Huntley Street, Prayer Line

Phone: 905-335-0100 (in Burlington)

 The prayer lines offer extended continuous assistance by providing new believers with bible correspondence courses, and literature on a score of subjects like anger, depression, healing, family problems, etc. 24 hours a day, 7 days a week.  Wherever possible, people are put in touch with a local church, where they can receive further care and help to grow in their new found faith.


Telecare Burlington

Phone: 905-681-1488 

  • To listen to those in need

  • To offer the distressed, the lonely and the despairing immediate contact by telephone with someone who cares

  • To give callers renewed courage to live and to cope with personal problems.

  • We listen with care and understanding.

  • We respect the anonymity of callers and offer confidentiality to all.

  • We do not judge our callers or their circumstances

  • We refer callers to community agencies for further assistance