Collection of all client resources that are available. Also available as a PDF (DOWNLOAD)

* Please note: For a quick search, please press CTRL+F and type in a search term















                                                                                          Catholic Family Services


 905-527-3823 extension 3401                                Website:                Address: 735 King St. East

The clinic provides all referrals and walk-ins with a solution-oriented counselling session with a team of therapists. People who feel they need more assistance may return to the walk-in clinic for another session, or arrange ongoing counselling. A small fee is charged to counselling clients based on income. No one is turned away due to inability to pay. Counselling is also available in Spanish.  Counselling is Tuesdays from 12:00 -8:00pm for individuals, couples or families

Children’s Aid Society of Hamilton

Phone: (905)522-1121      After Hours: (905)522-8053 (emergencies only)

In the best interests of children, The Children’s Aid Society of Hamilton is committed to their protection and well-being while supporting the autonomy, integrity and cultural diversity of families.

-          Intake Services

-          Family and Children’s Services

-          Specialized Support Services Unit

-          The CYRUS Personal Life Management

-          The Parent Support Worker Program

-          The Family Management Program

-          The Health Specialist

-          Volunteer Services

-          Adoption and Permanency

Catholic Children’s Aid

Phone: 905-525-2012,                     Emergency after hours: 905-522-8053,  

Address: 35 King Street East, 

The Functions of a Children's Aid Society, as set out in the (Ontario) Child and Family Services Act include:

  • To investigate allegations and or evidence that children, who are under the age of sixteen or who are in its care, may be in need of protection;

  • To protect, where necessary, children who are under the age of sixteen or who are in its care or under it's supervision;

  • To provide guidance, counseling and other services to families for protecting children or the prevention of circumstances requiring the protection of children;

  • To provide care for children assigned or committed to its care;

  • To supervise children assigned to its supervision

  • To place children for adoption

  • All to be performed according to prescribed standards, procedures and practices.


COAST-Crisis Outreach and Support Team

Crisis Services- 905-972-8338                              Business Number – 905- 972-8118

The goal of COAST is to provide crisis services to individuals with mental health concerns. The COAST team provides assessment, treatment, support and referral for people experiencing crisis. The outreach mobile unit is able to go to the mental health crisis situation after information collected over the phone by the mental health triage worker. The goal is to help the individual/family deal with the crisis in the environment of choice. Referral to the appropriate follow-up services may occur in order to provide ongoing support and prevent further crisis.

Bereaved Families in Ontario:th, 

Phone number - 905-318-0070

Bereaved Families is a self-help/mutual aid organization founded in 1978. They are the bereaved helping the bereaved learn to live with grief. When a child or parent dies, they can help the healing begin. Their services include self-help support groups, bereavement support across the Internet, education resources for the bereaved and professional counsellors and self-help agencies.

St. Matthew’s House Community Family Support Program:

Phone Number- 905-545-0565

A team of Family Support Workers provide in-home support services to families under stress, to assist in developing skills in the areas of parenting, child development, home management, nutrition, and budgeting.

St. Matthew’s House:

4Phone number - 905-523-5546

Social Support Services and Programs: As a neighbourhood centre located on Barton Street, in Hamilton's central north end, St. Matthew's House mission is to meet the needs, to help build the capacities and to improve the lives of people living in the City of Hamilton through the following services: 

  • Emergency food and other practical assistance  
  • Information and referral services 
  • Counselling services  
  • Supportive Housing  
  • Seniors' Home Support, Drop-in and foot care service  
  • Senior's Outreach support 
  • Mental Health Outreach support 
  • Coordinated Support for Families in Transition 
  • Advocacy and community development  
  • Legal aid and income tax clinics,  
  • Summer camp program  
  • Support groups for men, women and youth 
  • Parents Supporting Parents group for parents of young children (birth - five years) 
  • After school program and Seniors' club  

Francophone Women’s Centre of Hamilton, Sexual Assault Line

Phone Number -  905-528-9923

  • Serves francophone women
  • Accepts long distance collect calls
  • Also crisis line for abused francophone women

Sexual Assault Centre Hamilton and Area

Business: 905-525-4573              24 hour crisis/support line: 905-525-4162


The Sexual Assault Centre provides the following services to women16 years of age and over:

  • support groups for women who have been sexually assaulted as adults or as children

  • individual support counselling

  • advocacy and support accompaniment to the hospital, police, courts and sexual assault related appointments.

The Sexual Assault Centre provides the following services to the community:

  • 24-hour, seven days per week, free, anonymous crisis/support telephone line

  • individual and group counselling

  • information on the Criminal Law System

  • information and referral

  • community outreach to women from diverse ethno-cultural and multi-racial communities

  • language specific "women helping women" discussion groups

  • public education presentations

  • organizing community events, forums and demonstrations to protest ongoing violence against women and children

  • organizing annual Take Back the Night march for women and children to protest sexual assault and women abuse

 Inasmuch House

Business: 905-529-8149,                  Crisis: 905-529-8600

* Inasmuch House is an emergency shelter for women with or without children, specializing in the care of victims of abuse. 
* Inasmuch House is a short-term residence, with 24 hour supervision.  
* Inasmuch offers residential programs for women, youth and children.  
* There are restrictions on those having untreated psychological or substance abuse issues. Self-referrals must be over 16 years of age.  
* There are no restrictions in regard to race, creed, or background. 
* Males utilizing services must be 13 years or under. 

* 24 hours, 7 days

* French - minimal ; Interpretive Services ; Dutch ; German ; Spanish

Interval House

630 Sanatorium Rd ,     Business Line: 905-387-9959,       Wife Assault Helpline: 905-387-8881


Interval House is a transition house specifically for abused women,over the age of 16, and their children, operating on a 24 hour basis, 7 days a week. All services are confidential and include: 

  • Safe emergency shelter, 24 hours a day, 7 days a week, including all meals, emergency clothing and personal needs. 
  • 24-hour crisis telephone line, providing crisis counselling for non-residents and ex-residents. Interval House pays for long distance crisis calls. 
  • Free emergency transportation by taxi to Interval House for abused women and their children. 
  • Counselling services: one-to-one and group counselling for residents, with follow-up support for ex-residents. Counselling services for non residents on a one-to-one basis. 
  • Child and Youth program: Interval House offers both in-house recreational and therapeutic intervention for child witnesses of domestic violence against women, including group programs. 
  • Legal Advocate Program: for residents only, to assist them with criminal law and family law matters. 
  • Transitional Support Program: for ex-residents and non-residents, to assist women and their children in the community in identifying and connecting with the kinds of support and services required to establish violence and abuse-free lives. 
  •  Information and advocacy on legal rights, employment, housing and education is also provided. There is some provision for interpretive services for non-English speaking residents. Professional staff has a wide range of expertise including social work and child care disciplines. Referral service: Interval House works closely with a network of community agencies and helping professionals, the public and professional educators. Interval House also provides speakers to schools, professional agencies, churches and community groups, to speak on Interval House and on violence against women. To arrange for a speaker call the above number. In-service training for professionals is also available.


Kids’ Help Phone

Phone: 1 800 668 6868

*Kids Help Phone is Canada's only national, bilingual, 24-hour, toll-free confidential and anonymous phone and web counselling, referral and information service for children and youth.

*Parent Help Line is a service of Kids Help Phone in collaboration with Invest in Kids. The service, operated and managed by Kids Help Phone, helps parents and caregivers enhance their coping and parenting skills by providing them professional counseling and referral services over the phone. A library of more than 300 messages answering typical parenting questions has been created by the child development and parenting experts at Invest In Kids, and is available on the phone or website.


Martha House (Good Shepherd)

20 Emerald St. South,      Phone: 905-523-8895        Crisis: 905-523-6277

Martha House is a secure 28 bed transition residence dedicated to assisting homeless women, as well as women and children who have been survivors of domestic violence or abuse. Services include: 
 * Private family bedrooms 
* 24-hour crisis line 
* 24-hour availability of counselling/support 
* Safe, short-term accommodation for women and their children 
* Emergency transportation to the shelter if needed 
* Referrals and advocacy for legal, medical, financial, employment, housing and other community services 
* Interpreters for non-English speaking residents 
* Assistance for women and children seeking to re-establish themselves in the community

* 24 Hrs, 7 days

* Abused woman of any age, homeless women, children are welcome but sons only to age 15

* English ; Interpretive Services


Poison Information Centre

Phone: 1-800-268-9017

*The primary role of the Poison Centre is to provide telephone information and advice about potential or real exposures to poisonous substances.

*In addition to its primary role, the Poison Centre also collects information on poisoning cases, generates and distributes poison prevention material, and participates in medical toxicology research.


Suicide Prevention Services

80 Bay Street North,               Crisis line: 905-522-1477,                  Business: 905-522-5244

The Suicide Crisis Line offers a 24-hour telephone service to those with suicide issues, and support for concerned family members and friends. This number is under the emergency numbers in the phone book. The office offers education, short-term counselling, volunteer opportunities, a resource centre and library. Promotes suicide awareness through displays, workshops, training and Suicide Prevention Week. Information and resources are available to the community. 

Support Groups include: 

  • Surviving Suicide Sorrow (sharing grief) 
  • Feelings (for those with suicidal feelings) 
  • Parents who have lost children to suicide 
  • An ASIST (Applied Suicide Intervention Skills Training) trainer is available. 
  • Hosts annually Critical Incident Stress Management Workshop

*Mon - Fri 9:00am - 3:30pm; Crisis Line: 24 Hrs/7 days



Sexual Assault Centre (Hamilton & Area)

24-hour Crisis/Support Line : (905)525-4162

Free, confidential and anonymous.

The Sexual Assault Centre provides the following services to the community:

  • 24-hour, seven days per week, free, anonymous crisis/support telephone line

  • individual and group counselling

  • information on the Criminal Law System

  • information and referral

  • community outreach to women from diverse ethno-cultural and multi-racial communities

  • language specific "women helping women" discussion groups

  • public education presentations

  • organizing community events, forums and demonstrations to protest ongoing violence against women and children

  • organizing annual Take Back the Night march for women and children to protest sexual assault and women abuse


Phone: 1-866-797-0000                  TTY (speech and hearing difficulties): 1-866-797-0007

24 hours a day, 7 days a week service

Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. That means quick, easy access to a qualified health professional, who can assess your symptoms and help you decide your best first step. We can help you decide whether to care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or go to a hospital emergency room.

Victim Services

24-hour line: (905)546-4904

Victim Services is a Branch of the Hamilton Police Service. There are three full time staff and 80 trained volunteers who provide voluntary crisis intervention support counseling, emotional and psychological support, information and community referrals if required to all victims of crime and circumstance at the scene of an incident, if safe within Hamilton. It provides Victims/Witnesses of Crime who are involved in a criminal court proceeding with information and assistance; it explains the Criminal Justice System so that the victims/witnesses have a clearer understanding of and can participate in the Criminal Justice System. It provides ongoing information in regards to the status of the case and provides courtroom orientation.


100 Huntley Street, Prayer Line

Phone: 905-335-0100 (in Burlington)

 The prayer lines offer extended continuous assistance by providing new believers with bible correspondence courses, and literature on a score of subjects like anger, depression, healing, family problems, etc. 24 hours a day, 7 days a week.  Wherever possible, people are put in touch with a local church, where they can receive further care and help to grow in their new found faith.


Telecare Burlington

Phone: 905-681-1488 

  • To listen to those in need

  • To offer the distressed, the lonely and the despairing immediate contact by telephone with someone who cares

  • To give callers renewed courage to live and to cope with personal problems.

  • We listen with care and understanding.

  • We respect the anonymity of callers and offer confidentiality to all.

  • We do not judge our callers or their circumstances

  • We refer callers to community agencies for further assistance




McMaster University Medical Centre -  905-521-2100

Hamilton General Hospital - 905-527-4322

St. Joseph’s Hospital - 905-573-7777 (ambulatory services)          905-522-1155 (automated)



Hamilton Community Care Access Centre

By Phone: (905) 523-8600  (24 hrs a day, 7 days a week)            Toll-free number for area codes 1-800-450-8002

The Hamilton Community Care Access Centre has a long history in the Hamilton community, having been at the forefront of home care since 1966. Home care encompasses a range of disciplines – nursing, personal support, occupational therapy, physiotherapy, speech-language pathology, nutrition, social work – and is offered to people who are frail, elderly or disabled. Services may also be available to those who have been recently discharged from hospital but who require follow-up with, for example, wound care education, bathing or toileting help, or assistance on managing at home following a stroke. A safe, appropriate home along with the help of family and informal caregivers are among the ingredients that make home care successful.

By Mail: 
Hamilton Community Care Access Centre
310 Limeridge Road West,  Hamilton, Ont. L9C 2V2 

By Fax:  (905) 528-1883

By Email:



 Alcohol, Drug and Gambling Services

Phone Number: 905-546-3606


Centre for Addiction and Mental Health

Phone Number: (905) 525-1250

Substance Abuse Prevention

Phone number: 905-546-3574


Women for Sobriety

Phone number: 905-628-0421

This is a non-profit organization dedicated to helping women overcome alcoholism and other addictions.


PACT for Halton

Phone: 1-866-236-4141                    Office: 905-639-3724

 Program for Assertive Community Treatment (PACT) is a community outreach program, serving residents of the Region of Halton. Also known as “Hospital without walls,” this program is organized as a mobile interdisciplinary team that functions interchangeably to provide round-the-clock clinical treatment, rehabilitative, and support services to individuals with a severe and persistent mental illness, in their homes. 

Services provided by PACT include:  
• comprehensive case management with a rehabilitation focus  
• crisis assessment and intervention  
• symptom assessment and management  
• administration and monitoring of medication 
• activities of daily living  
• social and leisure skills development  
• supportive counseling  
• education 
• consultation 
• support to caregivers
Services are provided for individuals who: 
• Have a history of severe and persistent mental illness, as demonstrated by high hospitalization days, particularly those with a diagnosis of schizophrenia  
• Exhibit significant functional impairments due to their mental illness in the areas of self-care, productivity, and leisure 
• Continuously require high service needs in excess of 8 hours per month

Referrals to the PACT program are accepted from case workers, psycologists, doctors, support staff, family members, and in some cases from client.


Assertive Community Treatment Team (part of St. Joseph’s)

Intake information: 905-525-4273


Offers comprehensive rehabilitation treatment and support in the community by a multidisciplinary team on a continuous basis for the severe and persistent mentally ill. Having demonstrated significant improvement for the severely mentally ill since it began in the U.S. thirty years ago, ACTT operates in Haldimand-Norfolk and in Hamilton.


Alcoholics Anonymous

627 Main Street East Suite 206                      Administration: (905) 522-8399

24 Hour Telephone Service: (905) 522-8392


Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking. There are no dues or fees for AA membership, we are self supporting through our own contributions. AA is not allied with any sect, denomination, politics, organization or institution; does not engage in any controversy, neither endorses nor opposes any causes. Our primary purpose is to stay sober and help other alcoholics to achieve sobriety.



To find the nearest meeting: 1-888-4-AL-ANON                Phone: (905) 522-1733

 The Al-Anon Family Groups are a fellowship of relatives and friends of alcoholics who share their experience, strength, and hope in order to solve their common problems. We believe alcoholism is a family illness and that changed attitudes can aid recovery.

Al-Anon is not allied with any sect, denomination, political entity, organization, or institution; does not engage in any controversy; neither endorses nor opposes any cause. There are no dues for membership. Al-Anon is self-supporting through its own voluntary contributions.

Al-Anon has but one purpose: to help families of alcoholics. We do this by practicing the Twelve Steps, by welcoming and giving comfort to families of alcoholics, and by giving understanding and encouragement to the alcoholic.


Alternatives for Youth

105 Main Street East, Suite 101                      Phone: 905-527-4469

 Alternatives for Youth (AY) provides individual, group and family counselling to youth aged 13 – 22, located in the Burlington and Hamilton-Wentworth area, who are experiencing difficulties related to the use of tobacco, alcohol and other drugs.

Treatment is solution focused utilizing brief intervention models, harm reduction and motivational interviewing, all of which have research-demonstrated effectiveness.


Bellwood Health Services (in Toronto)

For an assessment: 1-800-387-6198

Treatment Centre for people with alcohol and drug addictions, eating disorders, gambling and sexual addictions, stress-related illnesses and a variety of compulsive or problematic behaviours.


Good Shepherd Youth Services, Brennan House

Office: 905-577-1166                  Phone: 905-546-2489

 Brennan House is a 14-bed co-ed residence for street youth. A case manager is available to work with each individual to ensure s/he receives counselling and the services necessary to rebuild his/her life. A fundraising event called Miles for Smiles take place each year. Ages: 16 year(s) - 21 year(s) 


Hamilton Women’s Detox Centre

Phone: 905-545-9100

 The role of the Hamilton Women's Detox Centre is to provide short-term, non-medical residential care and crisis intervention service for women who are intoxicated, in withdrawal or at risk due to their use of alcohol and/or drugs.  We compliment residential treatment with an outreach program for those women unable to access a residential stay. While in residence the women have access to counselors 24 hours a day, group counseling daily, treatment planning, social service referrals, discharge planning, family education, support and counseling.

Outreach program available with one-on-one counseling in the community.

Outreach support group meetings Mondays from 10:00am - 11:30am at Women's Detox 48 Rosslyn Ave. North.


 Drug and Alcohol Information Line

9am-9pm, 7 days/week           Phone: 1-800-463-6273


The Drug and Alcohol Information Line is a free, province-wide service of the Centre for Addiction and Mental Health. It has two main service components:  

  • It provides access to a library of 36 audiotapes in English and French on alcohol and other drug topics. Five messages are available in each of Cantonese, Farsi, Greek, Hindi, Italian, Mandarin, Polish, Portuguese, Punjabi, Serbian, Somali, Spanish, Tagalog, Tamil, Urdu.  
  • An information services assistant provides information and referrals to appropriate treatment and/or other resources throughout Ontario. A wide range of print materials are available. 
Information is provided in a confidential and anonymous manner. The service operates seven days a week, except holidays. Toll-free telephone service transcripts of each taped message are available from the information centre at no charge.


The drug and alcohol registry of treatment

Phone: 1-800-565-8603

 The Ontario Drug and Alcohol Registry of Treatment (DART) is a province-wide information and referral service available to service providers and members of the general public, including substance abusers and family/friends of substance abusers. DART is designed to assist in finding suitable alcohol and drug treatment within the province of Ontario. DART is a computerized registry of descriptive information about alcohol and drug treatment services in Ontario, including information about waiting times and treatment availability. DART provides comprehensive, up-to-date status reports on the availability of a wide range of drug and alcohol treatment options, detailed descriptions of the types of treatment services, and referral procedures. Information is accessed across the province via a toll-free telephone line, and includes information about services such as withdrawal management, assessment and referral, outpatient, day/evening treatment, residential care and services for special populations.


Ontario Problem Gambling Hotline

Phone: 1-888-230-3505

 An information and referral service available to members of the public, including problem gamblers, family/friends of problem gamblers, and service providers working with clients experiencing problems related to gambling. 

The OPGH is designed to link callers with problem gambling treatment resources within the province of Ontario. As a dedicated, toll-free, 1-888 province-wide telephone service, the OPGH provides immediate access to information about problem gambling treatment services, credit and debt counselling services, family services, self-help groups and other resources related to problem gambling.


 Mary Ellis House for Women

Phone: 905-521-9591

 Mary Ellis House is a residential treatment service home for women with substance abuse problems. The Residential Program provides a structured 8 week, supportive environment for 8 women. This program includes individual counselling, group work and relapse prevention. Continuing care operates in a group format, one evening per week for 2 years. The program also has 6 beds for post and pre-treatment, which provides residential support services and community withdrawal management from prescription drugs. 

 The Treatment Groups consist of: 

  • Education on substance abuse  
  • Use of leisure time  
  • Exercise, nutrition and health issues  
  • Goal setting  
  • Communication  
  • Problem solving and decision making skills  
  • Assertiveness Training  
  • Relapse prevention  
  • Family dynamics  
  • Sexuality  
  • Relaxation Techniques 
 Family visits and meetings assist family and friends to provide support for the woman in her recovery.


Men’s Withdrawal Management Centre

595 Main Street East,                     Phone: 905-527-9264

 Men aged 16 years or older, who are intoxicated, in withdrawal, or are otherwise in crisis due to alcohol and/or drug use can stay at the centre. Clients must be conscious, ambulatory and medically stable upon admission.


Narcotics Anonymous

Helpline: 905 522-0332

 This is a 12 step non-profit self-help program to help those with drug problems. They are recovering addicts who meet regularly to help each other stay drug free. Translators are available to the non-speaking community if arrangements are made ahead of time, basic text pamphlets are available in Braille. The groups are peer led.  



Aids and Sexual Health Information

Phone: 1-800-668-2437;                        Mainline: 1-800-686-7544 

The AIDS and Sexual Health Infoline offers (in general) counselling information, education and referral on AIDS and HIV-related concerns, as well as sexual health issues including STD's, birth control, etc. The mainline deals with issues related to harm reduction, injection drug use, and needle exchange programs.


The Van Program

24 Hours answering service 905-317-9966,               Monday to Friday 8 pm to Midnight

 A mobile HIV/AIDS harm-reduction program providing needle exchange, free hepatitis B vaccine, free condoms and dental dams, anonymous HIV testing, free pregnancy testing, confidential counselling and referral.

 Services include:

  • Free Hepatitis B Vaccine
  • HIV Anonymous testing
  • Pregnancy testing
  • Free condoms
  • Needles (for exchange)
  • Counselling and referrals.


Aids Network Counseling:

905-528-0854,                                      1-866-563-0563

The AIDS Network offers Support Services in a safe, caring and confidential environment for persons living with and affected by HIV/AIDS. Our staff is experienced in assisting individuals with a wide variety of issues related to HIV/AIDS. A variety of support groups for people living with and affected by HIV/AIDS are available throughout the year. Support groups offer an opportunity for people in similar situations to meet, share thoughts and discuss problems in a safe environment.


S.T.D. Clinic:

237 Barton St. E,                    Hours: Tuesday and Wednesday 4:00pm-5:30pm

·         Confidential sexual health services provided to males and females of any age group by physicians, public health nurses and clinic registered nurses

·         Testing for chlamydia, gonorrhea, hepatitis, syphilis, herpes (if sore present)

·         Medication for chlamydia and gonorrhea free of charge

·         Treatment for HPV (warts) and herpes

·         Pap test done as part of sexually transmitted infection (STI) exam

·         Colposcopy

·         Pregnancy testing and counselling

·         For HIV testing-- see anonymous HIV clinic information below

·         Free Hepatitis A & B vaccine for persons at risk

·         Birth control pill

·         Emergency Contraceptive Pill (ECP)

·         Free condoms

·         Pamphlets and teaching about sexually transmitted infections, abstinence, prevention, birth control

·         Needle exchange

·         No appointment or health card needed


Elizabeth Fry Society:


Work with and for women and girls in the justice system, particularly those who are, or may be, criminalized.



The Women's Centre provides services and programs to assist women, including those women who have been abused, as they make changes in their lives, and seek personal empowerment in society. The Women's Centre welcomes women from all races, religions and diverse backgrounds. Services include: 

  • Referral and Information  
  • Peer counselling and support  
  • Advocacy  
  • Support and Education groups, including self-esteem, assertiveness training, exploring anger, journaling and boundary setting  
  • Community events and workshops 
  • Weekly Social Circle and Conversation Circle (to practice English skills) support groups 
  • Women Getting Work Employment readiness program


Sexual Assult Center Hamilton

Business Line: 905-525-4573,                  Crisis: 24 Hrs: 905-525-4162

Business Office: Mon - Fri 9:00am - 5:00pm (except Wed afternoon)

The purpose of the Centre is:  
  • To provide support and advocacy primarily to women 16 years old and over who have experienced sexual violence at any point in their lives.  
  • To provide appropriate referrals to male survivors of sexual assault. 
  • To provide information and education to the community about sexual violence against women.  
  • To provide in-service training to health care and social service professionals who work with survivors of sexual violence.  
  • To work with community institutions and organizations to provide better care for survivors of sexual violence.  
  • To work toward the elimination of sexual violence. 
  • Major Services: 
  • For women 16 years old and over, who have experienced sexual violence at some point in their lives, the Centre provides the following services: 
  • Provision of crisis counselling and support through a 24-hour crisis line, seven days a week. The crisis line is staffed by trained volunteer crisis workers.  
  • Accompaniment to the hospital, or police station, and court advocacy and accompaniment.  
  • Short-term, face-to-face crisis counselling and support groups for adult women who are survivors of rape, sexual assault, incest, and/or childhood sexual assault.  
  • Community outreach programme to ethnocultural communities.  
  • Language-specific women-helping-women discussion groups. 
  • Referrals to other services as required by the survivor.  
  • General business inquiries and speaking requests can be made by calling the business line


Assaulted Women’s Helpline Toronto

 1-866-863-0511,                 Crisis: 1-866-863-7868

Anonymous, confidential telephone service for abused women. Referral to emergency shelters, legal services, counsellors and community services.


Interval House of Hamilton (Wife Assault Helpline):


A transition house specifically for abused women over the age of 16. Also includes all meals, emergency clothing and personal needs, crisis telephone line providing counselling, emergency transportation, counselling services, legal advocate program.


Ears Male Victims sexual Assualt: (Kitchener Area)


Provides education and training, information and referral services for males. Also, promotes awareness and develops innovative support models/services for individuals. Main service is EARS Line which is a hotline for men who have been victims of sexual abuse.



 Bereavement Counselling and Education Center:

During office Hours: 905-527-3505,               After hours: 905-387-4291

The Bereavement Education and Counselling Center provides bereavement counselling for youths, adults and seniors. The center specializes in helping those dealing with a sudden traumatic loss such as:  

  • Suicide or homicide 
  • Perinatal loss 
  • Child loss 
  • Motor vehicle accident 
  • Heart attack or stroke 
  • Those experiencing anxiety, depression or PTSD


Coping With Grief and Loss:

Phone: 905-628-6008

A free-of-charge weekly discussion series for anyone who has experienced a death of a family member or friend. These sessions are twice daily (from 9:30 am to 11:30 am and from 7:00 pm to 9:00 pm) on Tuesdays.


Wee Kids Grieve 2

Phone: 905-628-6008

A bereavement support group for children. Each child attending this group will receive a colouring workbook written by Cheryl McQueen to assist them in their progress.


Widow to Widow

Phone: 905-529-7727

A telephone and information service for widows who feel the need of friendship. This is provided by widows who have repatterned their lives and understand the emotional and practical problems of widowhood. Round-the-clock support by telephone through times of crisis is available. The caller leaves her name and phone number with contact, and a support person will telephone the widow in need.


Dr. Bob Kemp Hospice Foundation

905-664-4652,                                        1-888-449-3440

The Dr. Bob Kemp Hospice offers services for clients in their own homes, nursing homes, retirement homes and in a Day Hospice program. When requested, the Hospice will continue to support existing clients during any hospitalization. Services that are offered include: 

  • Respite care 
  • Social and emotional support 
  • Bereavement support 
  • Spiritual care 
  • Complimentary therapies through the Day Hospice Program 

Wednesday programs from 9:30am - 1:30pm include: arts and creativity; gardening; meditation and relaxation; and support groups - lunch provided. 
The Bereavement Support Program offers non-denominational memorial services, bereavement support and referral information.



Family Mental Health Support Network

Hamilton: 905-777-9921,              Halton Region: 888 688-7777

The Family Mental Health Support Network is a resource centre that provides callers with information concerning: 

  •  Mental health family support groups 
  •  Self-help groups regarding mental health 
  •  Community services and programs 
  •  Mental health advocacy initiatives 
  •  Family education opportunities 
The service is also equipped with a 24 hr voice mail service - response is within 1 - 2 business days




Birthright helps solve problems related to pregnancy. It is a non-denominational, 24 hour emergency service for women distressed by pregnancy. Services include: 

  •  Confidential counselling and supportive friendship of trained volunteers  
  •  Maternity clothing and baby items up to size 2 
  •  Free pregnancy tests  
  •  Medical and community referrals 
  •  Formula and baby diapers in an emergency


Salem Christian counseling service

905-528-0353, Mon - Fri 9:00am - 3:00pm

This agency is an interdenominational, non-profit organization offering professional counselling by Christian therapists. Counselling is provided to individuals (adult and child); couples; and families. 
Talks and workshops are given on issues relating to personal and interpersonal development


Children’s Aid Society

After Hrs Emergency Service: 905-522-8053          4:30pm - 8:30am 7 days/wk

Office: 905-522-1121,   After Hours: 905-522-8053

 The Children's Aid Society of Hamilton is a government funded agency with a private board of directors serving children, adolescents and families.  

Services provided are determined by the Child and Family Services Act and include the following:

  • Counselling services to children under 16 years of age and their parents when there are protection issues 
  • Placement of children in individual and group home foster family settings, either with the consent of their parents or under order of the court, when the child is at risk in her/his own home 
  • Assistance to single pregnant girls regarding plans for confinement, their own future and that of their child 
  • Adoption placement of infants and older children who are legally and emotionally free for adoption 
  • Supervision, finalization of adoptions through the court and ongoing assistance to adoptive families 
  • Information Dissemination regarding "Duty to Report" suspected cases of child abuse and neglect through the Purple Ribbon Campaign 

When Mom And Dad Separate

Phone: 905-628-6008

A support group for children facing divorce. Each child attending this group will receive a colouring workbook written by Cheryl McQueen to assist them in their progress.




Credit Counselling and Debt Management (2 services)

Two services that both provide information on debt management, as well as credit counseling:

Catholic Family Services

2-735 King St. East
(905) 527-3823; Fax: 546-5779
email: ;

 Family Services of Hamilton-Wentworth Inc.

105 Main Street East,
Concourse Level, Suite 101
(905) 523-5640; Fax: 523-8699

Employee Assistance Program

Phone: 905-527-7478; Ext 232 905-523-5640

Family Services Employee Assistance Programs (FSEAP) contracts with organizations to provide Employee Assistance Programs (EAP) which provide the following services: 

  • Consultation from initial planning phases through to the implementation and evaluation phases of the program 
  • Services include assessment, referral, and counselling for a broad range of personal problems 
  • Training for supervisors and union stewards 
  • Wellness and education seminars; trauma response; emergency after hours service; family and workplace mediation; outplacement counselling.


Neighbour to Neighbour


Neighbour to Neighbour Mission: In a dignified and non-judgmental environment, the Neighbour to Neighbour Centre improves the ability of residents within the greater Hamilton area to be self-sufficient and enhance the quality of their life through programs and services in the areas of employment, family support and skills development. 

  • Foodbank - supplementary and emergency food 
  • Job Finding Club - meets daily for a 3 week program to help the unemployed secure work quickly    Registration is necessary. Search smarter not harder 
  • Xmas Program - provides toys and a Xmas dinner to 650 families 
  • Job Bank - provides a list of job postings (automated)  
  • Computer Use - individuals can reserve time to use the computers 
  • Bundle Up Program - distributes winter clothing to children 7 and under 
  • Literacy - Tutoring is available for adults who need to improve their literacy skills 
  • Share the Warmth Program - Partnership with Share the Warmth not for profit charity, providing utility subsidies for families, seniors, terminally ill and disabled living at or near the poverty line 
  • Resource Counselling - Supportive Counselling and advocacy is available to families and individuals who are experiencing difficulties 
  • Pick Your Own Trips - Pick your own trips for fruit and vegetables are offered throughout the seasons 
  • New Baby Layettes - Baby supplies such as knitted hats, sweaters, blankets, as well as sleepers, baby formula and diapers (depending on donations), shampoos, creams, parenting books and videos 
  • Bookstore - New and Used Books


Gambling Anonymous

905-515-4223,      Thursday evenings 7:00pm - 9:00pm

A non-professional self-help group for those with gambling problems. Provides a support group for family and friends of compulsive gamblers who need support and information on the compulsive gambler problem. The group is peer led.

A non-professional self-help support group for family and friends of those with compulsive gambling problems. The program is for family and friends only. The group is peer led.


Diocesan Family Ministries

905-528-7988,           Mon - Fri 9:00am - 4:30pm

The purpose of the Ministry is to support and strengthen marriage and family life, particularly but not exclusively in the Catholic community.  
Services include: 

  • Project Rachel for those needing healing from abortion 
  • Retrouvaille for those experiencing a troubled marriage 
  • Marriage preparation for engaged couples  
  • Catholic engaged encounter  
  • Natural family planning  
  • Marriage enrichment  
  • Support programs for separated and divorced catholics  
  • Marriage encounter  
  • Resource persons  
  • Leadership training  
  • Resource materials


Jewish Social Services:

905-648-0605 Ext 325

Jewish Social Services provides casework, information, referral and resettlement of newcomers to Hamilton. 
Daily programs for adults (Mon-Thu): 

  • Ceramics 
  • Home & hospital visiting 
  • Choir 
  • Holiday celebration 
  • Wednesday luncheon 
  • Holiday celebration 
  • English as a second language 
  • Trips 
  • Theatre club 
  • Literacy class 
  • Counselling 
  • Information & referral 
  • Crisis intervention


Salvation Army Family Services

905-540-1888,        Mon - Fri 9:30am - 11:45pm; 1:00pm - 3:30pm

Family Services assists families in the community who find themselves in an "emergency" situation with both practical and spiritual help. Emergency assistance with food, clothing, household necessities, and fire victim and disaster relief. Other programs operated through Family Services are: 
  • Counselling and referral services upon request  
  • Summer "Fresh Air" Camp (children 8 to 11 years) 
  • Christmas Bureau and Toy Centre  
  • Bundle Up

Online Support for Teens:

Lamplight – On Line Support for Teens

Email us at:                         Website:

We're a teen focussed media based organization that makes a difference in the lives of teens.

Lamplight Communications Inc is a North American & International organization, federally registered as a charity and based in Ontario, Canada. Our goal is to communicate the message “Your Life Counts!..” to youth in North America and across the world.

Lamplight has been evolving since 1992 and today, under completely new leadership and direction, is driven by the need to be a ‘do as we say and say as we do' organization which focuses on teen suicide prevention by attacking the root causes - such as low self esteem; low self confidence, etc.

The Lamplight team is headed up by our President & CEO, Rory Butler who has been building a professional infrastructure through strategic partnerships worldwide.



                                                                        Salvation Army Thrift Store (hamilton) 

 The Salvation Army National Recycling Operations exists to generate funds to support Salvation Army programs by efficiently and ethically recycling and selling donated clothing and other goods in a way which exceeds the expectations of our customers while providing an environment which is beneficial to the development and well-being of our staff and volunteers.


59 King Street                    Phone: 905-521-0548

Monday to Wednesday and Saturdays: 9am-6pm

Thursday, Friday: 9am-9pm

Sunday: Closed


1119 Fennell Ave.            Phone: 905-575-1210

Monday to Friday: 9am-9pm

Saturday: 9am-6pm

Sunday: Closed


 Kids Need Both Parents

Office: 905-549-5437

A self-help organization which assists both custodial and non-custodial parents as well as grandparents in areas of custody, access, separation and divorce. Offers a variety of resources such as a law library, office equipment and a database. Helps to educate everyone involved (ie, parents, grandparents, children) how to participate and cooperate. 

Committed to the child's relationship with both parents at separation or divorce. 

 24-hour Service

Membership fee - $20/individual $30/family

Meetings: Thurs at 7:30pm, nonmembers $2